Element 5 - Digital Etiquette
SMART Learning Objectives
![Digital Etiquette](/uploads/7/0/1/9/70199053/published/5.jpg?1494717607)
After reviewing the content in this workshop, you should be able to perform the following:
1. Define Digital Etiquette
2. Name the rules that define Digital Etiquette
3. Explain how technology use may vary between generations
1. Define Digital Etiquette
2. Name the rules that define Digital Etiquette
3. Explain how technology use may vary between generations
![Digital Handshake](/uploads/7/0/1/9/70199053/published/5-etiquette.jpg?1494717747)
Digital Etiquette
Overview
Digital etiquette involves the appropriate application of electronic conduct or procedures. This application ranges from the physical use of digital technology (how, why, when), to etiquette within various forms of digital communication itself. There are few if any rules that govern the use of technology devices, leaving users to learn from observing others, or intuitively figuring it out on their own. Digital etiquette can vary among generations. What is considered acceptable use to Millennials (e.g., using a cell phone during dinnertime) may seem inappropriate to generations that did not grow up with digital technology. Self-awareness is required to seek feedback from others regarding the appropriate use of digital technology, and make personal adjustments accordingly. Like all social interaction, digital citizens must respect others and use technology in ways that are courteous and respectful to those around them (Ribble, 2015).
Overview
Digital etiquette involves the appropriate application of electronic conduct or procedures. This application ranges from the physical use of digital technology (how, why, when), to etiquette within various forms of digital communication itself. There are few if any rules that govern the use of technology devices, leaving users to learn from observing others, or intuitively figuring it out on their own. Digital etiquette can vary among generations. What is considered acceptable use to Millennials (e.g., using a cell phone during dinnertime) may seem inappropriate to generations that did not grow up with digital technology. Self-awareness is required to seek feedback from others regarding the appropriate use of digital technology, and make personal adjustments accordingly. Like all social interaction, digital citizens must respect others and use technology in ways that are courteous and respectful to those around them (Ribble, 2015).
![DoD Consent Banner](/uploads/7/0/1/9/70199053/published/5-dod-etiquette.jpg?1494717934)
Connections to Digital Etiquette
At NASIC, digital etiquette takes the form of email since the use since mobile devices is prohibited. Email is also considered an efficient means of communication in the context of time. With this efficiency comes compromises of etiquette within email itself. Breaches in etiquette include writing email using unprofessional dialog not likely used in face-to-face conversation. As a federal supervisor, it is important to review employee email for breaches of digital etiquette, and provide coaching to employees who show a tendency toward this type of behavior. A coaching method to prevent the transmittal of unprofessional email is mentioned in Element 3 - Digital Communication, referred to as STEP. STEP is an acronym for Stop, Think, Empathize, and Post. Use STEP when replying to controversial email by delaying the reply for a period of time. This allows emotions to cool and helps ensure the reply is professional, while addressing the needs of the original message.
At NASIC, digital etiquette takes the form of email since the use since mobile devices is prohibited. Email is also considered an efficient means of communication in the context of time. With this efficiency comes compromises of etiquette within email itself. Breaches in etiquette include writing email using unprofessional dialog not likely used in face-to-face conversation. As a federal supervisor, it is important to review employee email for breaches of digital etiquette, and provide coaching to employees who show a tendency toward this type of behavior. A coaching method to prevent the transmittal of unprofessional email is mentioned in Element 3 - Digital Communication, referred to as STEP. STEP is an acronym for Stop, Think, Empathize, and Post. Use STEP when replying to controversial email by delaying the reply for a period of time. This allows emotions to cool and helps ensure the reply is professional, while addressing the needs of the original message.
NPR Audio Broadcasts
1. Lock Screen: At These Music Shows, Phones Go in a Pouch and Don't Come Out
Jul 5, 2016 – Length: 1:54
Summary: The band Lumineers are among many artists frustrated by people using mobile devices during performances. Their singer explains why they're asking fans to lock up their phones (NPR Staff, 2016).
1. Lock Screen: At These Music Shows, Phones Go in a Pouch and Don't Come Out
Jul 5, 2016 – Length: 1:54
Summary: The band Lumineers are among many artists frustrated by people using mobile devices during performances. Their singer explains why they're asking fans to lock up their phones (NPR Staff, 2016).
Link to original broadcast and transcript: http://www.npr.org/sections/alltechconsidered/2016/07/05/483110284/lock-screen-at-these-music-shows-phones-go-in-a-pouch-and-dont-come-out
2. No Laptops, No Wi-Fi: How One Cafe Fired Up Sales
Apr 10, 2014 – Length: 3:55
Summary: What's the etiquette around using your laptop in public? If you stop for lunch at the August First Bakery in Burlington, Vt., keep your computer in your bag. The cafe is banning screens (Russell, 2014).
Link to original broadcast and transcript: http://www.npr.org/sections/alltechconsidered/2014/04/10/300518819/no-laptops-no-wi-fi-how-one-cafe-fired-up-sales
References
NPR (Staff) (2016, July 5). Morning Edition [Radio Series] National Public Radio. Retrieved from http://www.npr.org/sections/alltechconsidered/2016/07/05/483110284/lock-screen-at-these-music-shows-phones-go-in-a-pouch-and-dont-come-out
Ribble, M. (2015). Digital citizenship in schools. Eugene, Or: International Society for Technology in Education.
Russell, A. (Host). (2014, April 10). Morning Edition [Radio Series] National Public Radio. Retrieved from http://www.npr.org/sections/alltechconsidered/2014/04/10/300518819/no-laptops-no-wi-fi-how-one-cafe-fired-up-sales
NPR (Staff) (2016, July 5). Morning Edition [Radio Series] National Public Radio. Retrieved from http://www.npr.org/sections/alltechconsidered/2016/07/05/483110284/lock-screen-at-these-music-shows-phones-go-in-a-pouch-and-dont-come-out
Ribble, M. (2015). Digital citizenship in schools. Eugene, Or: International Society for Technology in Education.
Russell, A. (Host). (2014, April 10). Morning Edition [Radio Series] National Public Radio. Retrieved from http://www.npr.org/sections/alltechconsidered/2014/04/10/300518819/no-laptops-no-wi-fi-how-one-cafe-fired-up-sales